No Refund Policy

1. General

Due to the nature of our products, all sales of tea, tea ware and accessories are final. We do not accept returns or issue refunds.

2. Exceptions

In the event you receive a damaged product, please notify us within 48 hours of receipt. We will require proof of damage (e.g., photo) and may require the item to be returned to us. In such cases, we will replace the damaged item.

3. Incorrect Orders

If you receive an incorrect order, please contact us immediately so we can resolve the issue. We will bear the cost of shipping for incorrect orders.

4. Cancellations

We do not accept cancellations once an order has been processed. Please make sure your order is correct before confirming your purchase.

5. Disclaimer: While our specialty teas offer unique experiences, they are not intended to replace prescribed medications or medical advice. Prior to incorporating any specialty teas into your routine, it is strongly recommended to consult with your physician or healthcare professional, especially if you have existing health conditions or are currently under medical treatment. Our teas are crafted for enjoyment and wellness enhancement, but individual health circumstances vary. Your healthcare provider can offer personalized guidance suited to your specific needs.